Your order will be dispatched within 5 working days of receipt of your order. All orders delivered by Royal Mail.
Our delivery charge is based on the weight of your order and reflects how much it costs us to ship it. Prices start from £3.35 for destinations within the UK, £3.55 for countries within the EU and £4.55 for the rest of the world.
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day of receipt/delivery of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form [WORD DOCX, 13kb], but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or (if earlier), 14 days after the day you provide evidence that you have returned the goods
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to our address (found below our contact form) without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.